My Guarantee

Here’s the deal

Guaranteed!I want you to be happy with your Ask Leo! purchase.

I want it to help you, to educate you, and I want you to feel like you got your money’s worth.

And if that’s not the case I don’t want your money.

Seriously, if you’re unhappy with anything you purchase from the Ask Leo! store, just drop me a line – reply to any of the email notifications you’ve received, or just shoot me an email at leo<at>askleo.com – and I or my assistant will refund your purchase.

No questions asked.

If you want to tell me why you felt I missed the mark, that’d be fantastic – it’ll help me build better products in the future – but no questions asked means no questions asked. You don’t have to feel intimidated because I might ask you to justify your request – I won’t.

I won’t even put a timeframe on it. 30 days? A year? Whatever. Unhappy gets you a refund. I know you’ll have your reasons and that you’ll be honest about it all.

A word about Amazon

If you’ve purchased your Ask Leo! book through Amazon, I want you to be happy too.

I have one request: if you can, please explore your return options at Amazon first. They have a liberal return policy on Kindle books for 7 days. Paperback books can be returned in some circumstances as well.

If you cannot return your book to Amazon: I’ll buy it. That’s how much I want you to be happy, and how much I believe in what I product.

In cases like this, though, I need is a copy of your receipt (you can just forward me the confirmation email you got from Amazon) and I’ll sent you the amount you paid plus tax and shipping via PayPal. (Sorry, Paypal is really the only way I have of doing this right now.)

I hope you never need to use any of these return/refund options, but I want you to feel confident that I really stand behind what I do.

Not-so-small print

Naturally terms are subject to change. If I find people abusing my liberal returns policy I might have to change it. You’ll have available to you whatever my returns policy is – or better – on the day you make your purchase, regardless.

This policy was updated: May 29, 2015

5 thoughts on “My Guarantee

  1. I purchased Macrium 2nd addition. If there are updates to the book will the purchaser be able to get the updated version or at least at a reduced price? PDF copy of course.

    1. Updates for life! The purchasers of the first edition all got the second edition (if you’ve purchased either you’ll see both in the registered owners site for the book). Digital updates in the future are included without additional cost. The only thing I can’t provide is paper updates.

  2. I currently have Macrium Reflect 6 backing up my two computers. No Problems. I am thinking of trying EaseUS ToDo because of all the other products they offer and the reasonable cost for said products. Two Questions: Does Macrium backup Windows Live Email 2012? Does EaseUS ToDo backup Windows Live Email 2012? If this is unknown, how can I test Macrium to see if it does?

    1. An image backup is a backup of EVERYTHING on your computer. So, yes, both EaseUS and Macrium do image backups, and that would include everything stored on your computer by aby program, including Windows Live Mail 2012. 🙂

  3. I like you, Leo. I have read what you said on this article and I am very impressed. You told me of things I have never heard of and when I become mofe computor literate I certainly will be purchasing books from you to help me grow. Rigt now, I do not have Paypal either, and will not untill I am convinced I need it. When I want to get back to you do I use ? Thanks, Leo, in a world like we have at this time in our lives, you appear to be refreshingly honest. Great luck to you.

    Peace and Grace,

    Charlie Hundley

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